We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them. The following information is provided by Wouters & Hendrix to allow our online visitors to be fully informed of our Privacy Policy.

By visiting the website you are accepting and consenting to the practices described in this Privacy Policy and the other Terms & Conditions on the website. Wouters & Hendrix reserves the right to occasionally make changes to the Privacy Policy by updating this page. Your use of the website after such changes indicates that you consent to the varied terms.

What Wouters & Hendrix collects from you

You can visit our website without providing any personal information.

If you would like to receive information concerning Wouters & Hendrix, you will have to register and provide us with your full name, email address, postal address and telephone number.

If you would like to place an order online, Wouters & Hendrix will require the same contact details above your credit or debit card details, delivery and billing address. This allows Wouters & Hendrix to process and fulfil your order. You may also choose to store your card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using the system of our Payment Service Provider, Ogone. For more information, please visit the Ogone website, https://payment-services.ingenico.com/. You can request that Wouters & Hendrix amends or deletes any personal information we hold about you at any time.

Security

Wouters & Hendrix uses appropriate security procedures to help protect the information you give us and to ensure that your shopping experience is safe, simple and secure.

Cookies

Cookies are pieces of information a website can send to your computer for record keeping purposes. Wouters & Hendrix uses cookies to keep track of how often you visit our website, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Most web browsers automatically accept cookies but you have the right to reject them. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you choose not to receive cookies, you may still use most of the features of our website, except for all the features related to ordering from our e-shop.

How your information may be used

Wouters & Hendrix will use your personal information to manage your account successfully, for processing your orders, payments and to provide you with a personalised shopping experience. We will send you announcements or communications by email only if you give us your permission by submitting your personal details.

Wouters & Hendrix may also check your personal information with credit agencies to prevent fraud. These checks may be recorded by such agencies. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

Wouters & Hendrix may collect non-personal data about use of the website for marketing research purposes. For example pages visited, times and volume of use of the services as well as traffic data. This includes logs, details of networks, time of log-on or access, length of sessions and similar systems data, allowing Wouters & Hendrix to review and improve our products and services to you.

We will never pass on your personal or statistical details to a third party other than agents or contractors acting on our behalf. If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their adviser and will be passed on to the new owners of the business.

Unscribe

When you register at www.wouters-hendrix.com, we will provide you with a link to the Privacy Policy and ask you to accept the collection of your personal data.

At all times, we will offer you the opportunity to unsubscribe from any service to which you have registered. Any e-mail we send to you will contain an easy automated link so that you can choose not to receive certain e-mails from Wouters & Hendrix.

Should you choose to have your name and personal data completely removed from our database please send an e-mail to shopshopshop@wouters-hendrix.com. Following your request, we will remove all personal data that we need not to maintain for any reason.

Accesing your personal information

If you are concerned that your personal data held by Wouters & Hendrix is not correct, please visit our website. After logging into your account, your personal information will be made available for you to review and change. Each time that you make a purchase you are able to change your credit or debit details in case that have changed.

Only you and our customer service team have access to your personal data from the website using your login and password.

If you prefer, you may contact us by e-mail at shopshopshop@wouters-hendrix.com and we can amend your personal information for you.

By visiting www.wouters-hendrix.com you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions.