How do I place an order?

It's very easy to place an order in the Wouters & Hendrix e-shop. Once you have selected your favourite piece of jewelry, click on the ‘Add to cart ’ button. When you have finished adding items to your shopping cart, select a payment method. After your payment has been confirmed through Ogone's secure website, you will receive an e-mail confirming your order.

Can I also place an order for my company in the e-shop?

If you wish to place an order for multiple items in favour of your company, then we recommend to contact our sales team at shopshopshop@wouters-hendrix.com.

How can I be certain that my order has been placed?

When you have placed your order and the payment was completed, you will receive an e-mail confirming your order. As soon as we have dispatched your parcel, you will receive a shipping confirmation also by e-mail. If you are uncertain, then you can always check the status of your order online through my account.

• Unfulfilled: your order has been confirmed and will be prepared for dispatch as soon as the payment is completed.
• Paid: your order has been paid and is now being prepared for dispatch.
• Fulfilled: your order has been dispatched and can now be traced on the forwarder’s website using the tracking number.

Can I still change my order after it has been placed?

When you have placed an order, we immediately process and prepare your order for dispatch. Therefore, you are not able to make any changes or cancel your order. If you have a change of heart after you have placed your order, then we advise to return your order in accordance with our return instructions. For more information, see our Terms & Conditions.

Can I choose to have the jewelry that I order gift-wrapped?

All purchases in the e-shop arrive in a beautiful Wouters & Hendrix jewelry box.

Can I choose the currency I pay in?

We accept foreign bank cards but payments are always effected in euro.

Which payment options do you accept?

We accept the following cards for purchases in our e-shop: American Express, Bancontact/Mister Cash, iDeal, Maestro, Mastercard and Visa. Please note that we only accept cards issued in the country where you are visiting the website from. We also accept Wouters & Hendrix e-vouchers. For more information, see our Terms & Conditions.

How can I use a promotional code?

If you have received a promotional code, with an e-voucher for example, then you can enter this code in the field provided for before you check out. The promotion will automatically be deducted from the amount for which you have ordered.

When will the payment be taken?

Payment will be taken from your credit or debit card as soon as you have placed your order.

What if my payment is declined?

If your payment is declined, then you will be directed back to the payment page. Please select a different payment method or contact your bank with this information.

Can Wouters & Hendrix send me an invoice in favour of my company?

If you wish to receive an invoice in favour of your company, then contact customer service at shopshopshop@wouters-hendrix.com.

Does my order from the e-shop count for my loyalty card?

The Wouters & Hendrix loyalty card is only valid for purchases in our Wouters & Hendrix stores, not online.

If you have any further questions regarding ordering & payment, then contact us at shopshopshop@wouters-hendrix.com.