Can I buy gift vouchers in the e-shop?

You can buy an electronic gift voucher, also called e-voucher, in our e-shop. At present, physical gift vouchers can only be bought in the Wouters & Hendrix flagship store in Antwerp and in our store in Brussels.

What is the difference between an e-voucher and a physical gift voucher?

The e-voucher will arrive by e-mail and is only valid online. It features a unique code that you can add during checkout in our e-shop. The physical gift voucher on the other hand is only valid in the Wouters & Hendrix stores.

Why is the amount of an e-voucher limited to €250,00?

The maximum amount of an e-voucher is limited to 250,00 euro for security reasons. If you wish to buy an e-voucher for a higher amount, you have the possibility to order multiple e-vouchers by changing the number you put in your cart.

How long are gift vouchers valid?

Wouters & Hendrix gift vouchers do not carry an expiration date.

How do I use an e-voucher?

On your e-voucher you will find a unique code, that you need during the ordering process. After reviewing and confirming your order, enter the code in the field provided for during checkout.

What happens when my total purchase is smaller than the value of my gift voucher?

If the total amount of your order is smaller than the value of your gift voucher, then you will receive a new gift voucher with the remaining balance. In case of an order from our e-shop, you will receive a new e-voucher with the remaining balance by e-mail.

Can I return gift vouchers?

Gift vouchers cannot be canceled or returned and may not be exchanged for cash or any other payment, not even partially.

If you have any further questions regarding gift vouchers, then contact us at shopshopshop@wouters-hendrix.com.