You can buy an e-voucher, which is an electronic gift voucher, in our e-shop. At present, physical gift vouchers can only be bought in the Wouters & Hendrix flagship stores in Amsterdam, Antwerp, Brussels and Knokke.
What is the difference between an e-voucher and a physical gift voucher?
The e-voucher will arrive by e-mail and is only valid in our e-shop. It features a unique code that you can add during checkout in our e-shop. The physical gift voucher on the other hand is only valid in the Wouters & Hendrix stores in Amsterdam, Antwerp, Brussels and Knokke.
Why is the amount of an e-voucher limited to €250,00?
The maximum amount of an e-voucher is limited to 250,00 euro for security reasons. If you wish to buy an e-voucher for a higher amount, you have the possibility to order multiple e-vouchers by changing the number you put in your cart.
How long are gift vouchers valid?
Wouters & Hendrix e-vouchers do not carry an expiration date.
How do I apply an e-voucher to my order?
On your e-voucher you will find a unique code, that you need during the ordering process. After reviewing and confirming your order, enter the code in the field provided for during checkout. It's possible to use multiple e-vouchers within one order.
What happens when my purchase or order is smaller than the value of my gift voucher?
If the total amount of your in store purchase is smaller than the value of your gift voucher, then you will receive a new gift voucher with the remaining balance. In case of an order from our e-shop, you will be able to apply the unique code on the gift voucher again to your next order while checking out so the remaining balance can be used.
Can I return gift vouchers?
Gift vouchers cannot be canceled or returned and may not be exchanged for cash or any other payment, not even partially.